Don't Enquire Ocbc For Cakes!
Minggu, 27 Desember 2020
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Many thank yous to those who wishing me a happy birthday. Thanks equally good to those who back upward the previous post. As for those who say kudos to the staff at OCBC, I conduct keep amongst you. The staff reacted good enough, I think. Two of the ladies seemed quite amused. The 3rd 1 merely seemed disinterested afterward performing her banking duties. I intend the gentleman likewise saw the funny side of the incident. Our conversation basically revolved merely about whether in that location was a sufficient solid soil for the advertising to live on reenacted. As I said, if he had insisted I had a super cute immature adult woman amongst me to larn a cake, he would receive got won.
I don't know if the OCBC gentleman paid for the cake out of his ain steal but I've asked David Conner together with Andrew Lee, respectively OCBC's grouping CEO together with Senior EVP of Global Consumer Financial Services, to brand certain he's reimbursed.
I'd similar to betoken out that I didn't insist on getting a cake from OCBC, technically, at whatsoever betoken inward time. I asked if I could larn a cake. I was told no, I couldn't. Which was fine. I therefore asked why I couldn't larn a cake. I was told it was because the commercial was merely a commercial. Which was likewise fine. I therefore asked why OCBC had a commercial close giving away birthday cakes when it didn't receive got whatsoever birthday cakes to laissez passer away.
If the staff had given me an acceptable explanation, I'd receive got walked away. Or if they hadn't given me an acceptable explanation (nor a cake), I would therefore inquire OCBC's senior administration for one. But I couldn't complain to the CEO without giving the frontline staff a run a hazard to demo whether OCBC actually gave their customers birthday cakes, right?
Some people say I got a cake from OCBC's employees, non OCBC, together with that I shouldn't receive got tormented the staff when my target was the corporation. I'm sorry, this declaration cuts no H2O ice amongst me. The incident was during OCBC's work concern hours, the staff were wearing OCBC's uniforms, serving OCBC's customers on OCBC's banking premises. They were representing OCBC whether they similar it or not. It's a tough chore working inward a banking hall but hey, whose chore is easy, eh? Other than the President of Singapore?
Sure, the frontline staff aren't responsible for the ad. They don't brand equally much equally David Conner. But they know they're getting paid for beingness the conduit betwixt customers together with the bank, which they're a purpose of. Should they perform exclusively mechanical tasks because they brand exclusively $x per month? Any unexpected incidents non listed inward the preparation manual is none of their business?
COME ON!
If they create that, they're no amend than machines. And if they're no amend than machines, they should live on replaced yesteryear machines. And banking concern tellers receive got been, to some extent. The side yesteryear side moving ridge of workers to live on replaced volition live on those cashiers who mechanically scan, pack together with collect the money. Cold Storage Great World City has a lane for those who prefer to scan, pack together with swipe a banking concern carte du jour themselves. Such facilities are already quite mutual inward the US.
I intend it's a fleck over dramatic to say I 'tormented' or 'maimed' (emotionally, I presume) the staff at OCBC, or spoilt their hateful solar daytime or weekend. As for those who utilization the discussion 'misery', oh please! Misery is when yous receive got a final illness. Misery is when your country's at war. Misery is when there's no rice inward the house. Misery is when your dog's run over yesteryear a car. Misery is when you're homeless inward a -10°C winter.
A crazy client making a crazy request?
That's a overnice distraction from the tedium of beingness a banking concern teller. Or a slight irritant at worst. Nevertheless, if I actually caused anyone at OCBC whatsoever distress, inward whatsoever tiddler or major way, I apologise, unreservedly together with sincerely. And I advise they leave of absence of the service industry. If they can't grip crazy customers, they shouldn't grip customers for a living. Or they would receive got to expression upward many to a greater extent than crazy ones, together with campaign themselves much 'misery'.
I've enjoyed reading the comments, fifty-fifty those that are are downright rude. I'm perverse, I know. (Hey! No one's used that discussion on me yet!) There's a multifariousness of views, which is non a bad thing. But there's 1 affair nosotros all conduct keep on: the cake's bloody awful!
Ok, over to you, guys. Fire away.
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